VICTORY CRUISE LINES welcomes service dogs on all ships. A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.” Service dogs are not considered pets. Please note pets or service dogs in training, are not allowed aboard. Emotional support dogs/animals, which are not recognized by the U.S. Department of Justice, are also not permitted. Evidence that a dog is a service dog is helpful but not required (such as identification cards, other written documentation, presence of harnesses and/or tags or the credible verbal assurance of the person with a disability using the dog).
VICTORY CRUISE LINES provides an onboard 16 square feet relief area with cypress mulch to accommodate service dogs. Relief areas are provided on a shared basis with other service dogs onboard. Please note that the upper weather decks of the ship are not designated as relief areas.
Service dogs are permitted to accompany the person with a disability in all public areas, including dining venues. While in public areas, service dogs must be on a leash, harness or other restraining device. Due to health regulations, service dogs are not permitted in the gymnasium or spas. Care and supervision of the service dog is the sole responsibility of the owner. The ships are not required to provide food or care for the dog. Guests may bring a reasonable quantity of food and bowls for the dog onboard the ship at no additional charge. If refrigerated space is needed, notify the cruise line at time of booking but no later than 30 days prior to sailing.
VICTORY CRUISE LINES is not responsible for limitations imposed on working service dogs by entities or shore excursion providers in foreign ports of call. If the guest chooses to disembark the ship at a port at which the service dog must remain onboard, the guest must make arrangements to ensure that the dog is cared for. Note that the ship’s staff is not required to care for the dog, nor can the dog be left in the stateroom unattended.
Guests are responsible for obtaining all required permits and documents for the animal to depart the ship in ports of call and at final destination.
For document requirements, visit:
• the U.S Department of Agriculture website
• Hawaii Department of Agriculture
• UK Department of Environment, Food and Rural Affairs
A copy of these permits and documents must be carried on the ship, and a copy left with Guest Relations Desk upon boarding the ship. Please not all documentation and immunization requirements are established by government authorities and not VICTORY CRUISE LINES. Please note requirements are subject to change without notice.
Guests are responsible for the behavior or damage caused by their service dog. A fee for damages may be charged to the guest’s shipboard account. If the service dog’s behavior creates a fundamental alteration, nuisance or a direct threat to health and safety, the dog may be denied boarding or removed from the ship along with the owner at the guest’s expense. Examples include: growling, barking excessively, initiating unsolicited contact, biting other guests and/or crewmembers, failure to use designated relief areas, sitting on furniture, eating from the table, allergic reactions of other guests, etc.
• Onboard, guests may walk their animals for relief only on the service area/relief area that is set-up (16 square foot mulch area)
• By advance request, the maître d’ will arrange a convenient table in the dining room with space for the animal on the floor.
Note: Location of 16 square feet mulch relief area: Deck 2 starboard side aft.
Designated area map for service dogs.