Terms and Conditions
Terms and Conditions apply to all vessels under Victory Cruise Lines Ltd. (“Victory Cruise Lines”) operation unless otherwise noted. Any and all information contained herein is in effect at the time of printing and is subject to change at any time. Information contained in this brochure does not form part of any offer or contract. The transportation of Passengers and baggage on Victory Cruise Lines’ vessel is provided solely by Victory Cruise Lines and is governed by the terms and conditions printed on the Passage Contract also available on request at 1-888-907-2636 or 1-786-724-1519 or by email – firstname.lastname@example.org. The Passage Contract will be included with your final travel documents and contains complete and important information regarding cancellations, itineraries, Victory Cruise Lines’ liability, health and immigration requirements, and other relevant terms and conditions. The terms and conditions of the Passage Contract will apply to persons who have booked a cruise regardless of whether or not they have embarked the vessel. Please read your Passage Contract carefully. To the extent that any of the information in the brochure conflicts with the terms of the Passage Contract, the terms and conditions contained in the Passage Contract shall control. Itinerary arrival and departure times are always subject to change without notice. Victory Cruise Lines reserves the right to cancel, alter, advance, postpone or substitute any scheduled sailing or itinerary, substitute another vessel for the scheduled ship, or substitute or cancel scheduled ports of call, which, in its sole judgment and discretion, is justified for any reason, and to do so without liability for any loss whatsoever to Passengers as a result of said change(s). Additionally, Victory Cruise Lines reserves the right to cancel reservations and bookings in the event of a full-ship charter, whether or not a deposit or full payment has been received, and in such event, Victory Cruise Lines’ only liability will be to refund to the Passenger the amount received. If Victory Cruise Lines makes arrangements for transportation, other than cruise passage, it will do so only as a booking agent. Victory Cruise Lines’ responsibility does not extend beyond the vessel. If Victory Cruise Lines provides any transport it will do so with third-party contractors. Victory Cruise Lines is not responsible for incidents such as airline cancellations, re-routings or any disruption of scheduled services or accommodation, or lost luggage.
While participating in activities during cruises offering Victory Cruise Lines’ shore excursion program, certain risks and dangers may arise including but not limited to; activities in remote areas, animals and marine life, forces of nature and accident or illness. Victory Cruise Lines does not have any responsibility for the accuracy of any information it provides regarding any activity included in the expedition or shore excursion program and cannot determine and/or assure the suitability of any excursion or activity as to a particular Passenger. All Passengers who participate in any expedition or activity offered by Victory Cruise Lines, accept responsibility for making their own determinations as to the suitability of the activity regarding their own safety, conduct and well-being and agree to participate solely at their own risk. Attending applicable and available information briefings before participation is mandatory. Based on the aforementioned, each participating Passenger assumes the risk associated with any and all activities, excursions and expeditions, included or optional to Passengers and will hold Victory Cruise Lines and expedition team members harmless from and defend them against any and all liability, actions, suits, claims and demands which could arise from participation in any of the aforementioned activities.
All schedules, fares, and terms and conditions listed in this brochure are effective as of November 2016 and supersede any schedules, prices, and terms and conditions previously published. All fares indicated in this brochure including land and hotel, are capacity controlled, subject to change at anytime without notice and do not guarantee availability.
Travel documents will not be dispatched until full and final payment and Passenger contact information has been received by Victory Cruise Lines and cleared. For purposes of this Agreement, contact information shall mean a Passenger’s full name, passport number, address, telephone number (land and mobile), electronic mail address and emergency contact information and any other information as requested by Victory Cruise Lines. Victory Cruise Lines must be able to reach each Passenger’s emergency contact at any time of day. Victory Cruise Lines must therefore be provided with all information to allow Victory Cruise Lines to do so (such information should include the name, address, electronic mail address (if available) and phone number (including a cell phone number if available) of a parent, guardian, spouse, domestic partner, or other person to contact in the event of an emergency. No Passenger will be allowed to embark a Victory Cruise Lines vessel unless Victory Cruise Lines has received all information.
Cruise fares cover certain shipboard services including: accommodations, shore excursions, onboard meals and entertainment, complimentary beverages aboard ship where noted in the respective cruise program brochure. All fares are quoted in US dollars, are per Passenger and based on double occupancy. Not included in your cruise tariff are: airfare, hotel accommodations, optional shore excursions, meals ashore (unless otherwise noted), beverages not highlighted as included, fuel surcharges, laundry (unless otherwise noted), purchases from the ship boutique or any item or service of a personal nature such as medical care, massages and spa treatments.
Travel agents are considered to be the agent of Passenger and not of Victory Cruise Lines. Victory Cruise Lines is not liable for any representation, act or omission of Passenger’s travel agent. Passenger’s cruise fare is not considered paid until Victory Cruise Lines receives full payment, and the amount thereof is subject to change at any time prior to Victory Cruise Lines’ receipt of payment. Passenger shall at all times remain liable to Victory Cruise Lines for the price of passage. Victory Cruise Lines reserves the right to refuse embarkation if all charges and surcharges have not been paid in advance of departure.
To reserve your cruise, a $500 per person deposit of the cruise fare is required at the time of booking. Final payment is due no later than 120 days prior to departure. Passengers will not be permitted to change travel agents once final payment has been received by Victory Cruise Lines. Final documentation will be issued after receipt of final payment and approximately 30 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full 120 days prior to sailing. Reservations made within 120 days of sailing require full payment at the time of booking. Payments may be made by personal check (USD funds), or by VISA®, MasterCard® and Discover®.
Should you find it necessary to cancel your reservation or any component thereof, you and/or your Travel Professional are required to contact Victory Cruise Lines directly by telephone as well as submit your cancellation in writing via email to email@example.com. Cruise cancellation requests received 121 days or more before the sailing date, a $500 non-refundable administrative fee will be charged per person. Cruise cancellation requests received within 120 days of the initial sailing date will be subject to the following charges, regardless of suite resale: 120 – 91 days prior to the initial sailing date, 25% of total cruise fare per person, 90 – 61 days prior to the initial sailing date, 50% of total cruise fare per person, 60-0 days prior to sailing date, or non-appearance at the time of sailing, 100% of the total cruise fare per person. Cruise tickets must be returned to Victory Cruise Lines before refunds (if owed) can be processed.
PRE/POST EXTENSION LAND PROGRAM CANCELLATIONS
Pre and/or Post Land Extension Program cancellations received more than 120 days prior to your initial sailing date are subject to a $250 non-refundable administrative fee and will be charged per booking. This administrative fee may not be converted to a future cruise credit.
HEALTH AND MEDICAL REQUIREMENTS
All Passengers are required to report in writing to Victory Cruise Lines at the time their reservation is made:
- Any physical or mental condition that may require medical or professional treatment or attention during the voyage
- Any condition that may render the Passenger unfit for travel, or that may require special care or assistance
- Any condition that may pose a risk or danger to the Passenger or anyone else on board the ship
- Any condition that may require oxygen for medical reasons
- Any intention or need to use a wheelchair, or other mobility device
By booking passage and by boarding the ship, the Passenger represents and warrants that he/she is physically and otherwise fit to travel, and that the Passenger will comply at all times with applicable rules and regulations of the ship and orders and instructions of the ship’s officers. Victory Cruise Lines reserves the right without liability to require a Passenger to disembark and/or to refuse to board and transport a Passenger who, in the judgment of Victory Cruise Lines or the ship’s Captain, is unfit to travel or may require care beyond that which Victory Cruise Lines is reasonably able to provide.
You may bring aboard the ship a reasonable amount of clothing and personal effects without charge. Baggage for Victory Cruise Lines Passengers or Passengers on our land extension programs must be handled in accordance with regulations of our ground operators. Baggage exceeding these limitations is subject to the charges as set forth by the individual operators. Airlines are strict with baggage limitations. Passengers are encouraged to contact individual airlines for weight limitations. All baggage must be securely packed, and properly and clearly labeled. Liquid, fragile, perishable and other articles not suitably packed are transported at your own risk. Victory Cruise Lines is not responsible for loss or damage to baggage or any other personal item during air travel or land extension programs. Baggage and personal belongings will be taken off the ship upon Passenger disembarkation. Under no circumstances will baggage be stored on board without the owner of such baggage being on the vessel. Victory Cruise Lines is not responsible for baggage stored in shore side facilities. Under no circumstances may dangerous items (including but not limited to: explosives, firearms, combustible or illegal substances) be taken aboard the ship. We recommend that you hand-carry travel documents (passport, visa, cruise tickets), medications and valuables. These items are the full responsibility of the Passenger at all times. Victory Cruise Lines shall not be responsible for the loss of, or damage to, such personal items.
Victory Cruise Lines may levy a charge for the return of personal items left onboard or lost and subsequently found.
All travel documents (air and cruise tickets, passport and medical insurance information) are the Passenger’s responsibility. It is also the Passenger’s responsibility to obtain any necessary visas and public health documents for all applicable ports and to comply with all customs requirements. Without the required documents, a Passenger may be denied boarding and accommodation by Victory Cruise Lines or the Passenger may be disembarked during the voyage and Victory Cruise Lines will not make a refund or be otherwise liable to any Passenger for such denial of boarding or disembarkation. In the event that Victory Cruise Lines as a courtesy provides information or advice as to necessary travel documents, visas and medical inoculations, Passengers are still obligated to verify such information with the appropriate government authorities and Victory Cruise Lines does not warrant or guarantee the accuracy of such information. Passports are required to be valid six months beyond intended stay. Please check with the appropriate consulate for specific requirements. Security measures imposed by governments may change from time to time and each Passenger will be required to comply with them. As a courtesy, we will endeavor to provide each Passenger with notice of measures that may affect them, but complying with any such requirements is the sole responsibility of each Passenger. Please consult your travel professional for advice on such requirements to avoid loss of boarding privileges.
TAXES, GOVERNMENT FEES/QUASI-GOVERNMENT FEES AND FUEL SUPPLEMENTS
Victory Cruise Lines reserves the right to pass through to its Passengers (including fully paid and deposited Passengers) any taxes and government fees/quasi-government fees that relate specifically to a Passenger’s itinerary. “Taxes and Government fees/quasi-government fees” include any and all fees, charges, surcharges, tolls and taxes imposed by governmental or quasi-governmental authorities including, but not limited to, customs fees, per person berth taxes or fees, embarkation and/or disembarkation fees at ports, airline transportation fees, dockage fees, and wharfage fees. Victory Cruise Lines reserves the right to charge a per person fuel supplement in the event that the price increases up to and including the day of embarkation. Victory Cruise Lines may collect any taxes, government fees/ quasi-government fees and fuel supplement (the “Surcharges”) at the time of booking, prior to sailing or on board the vessel, even if the cruise fare has been paid in full. Surcharges will be invoiced accordingly. All fares, and itineraries are subject to change without notice. Additional restrictions may apply. Victory Cruise Lines reserves the right to correct any errors or omissions. This brochure may contain inadvertent technical or factual inaccuracies and typographical errors. Victory Cruise Lines reserves the right to correct errors and omissions at any time without prior notice, and to cancel any offered product, service, amenity, etc. in the event of any error or omission in the description, including pricing and availability.